Atlantic Cape Community College will partner with the American Hotel & Lodging Educational Institute to offer the Certified Front Desk Representative training program. This 48-hour course will meet 6-9 p.m., Tuesdays and Thursdays, Feb. 20 – April 12, at the Cape May County Campus, located at 341 Court House-South Dennis Road in Cape May Court House. The fee is $489.
Participants will learn the important foundations to work the front desk in a hotel or motel. This certification will cover room reservations and assignments, registering guests, key controls, assisting with guest requests. This program will also provide training in The Power of the Guest Story; Guest Service Factoids; Exploring the Seven Elements; Authenticity: Keep It Real!; Intuition: Read the Need!; Empathy: Use Your Heart!; Champion: Be a Guest Hero!; Delight: Provide a Surprise!; Delivery: Follow Through!; Initiative: Make the Effort!; and The GOLD Elements. Continue reading