Atlantic Cape Community College will partner with the American Hotel & Lodging Educational Institute to offer the Certified Guest Service Professional training program. This 18-hour course will meet 6-9 p.m., Tuesdays and Thursdays, Feb. 7 – Feb. 23, at the Worthington Atlantic City Campus, located at 1535 Bacharach Blvd. The fee is $129.
Participants will gain guest service skills that can lead to a successful career in the hospitality industry. Training will cover how to become a guest service-oriented employee who knows how to engage with guests to provide memorable service. Seven key elements of guest service will be presented through real stories designed to inspire and motivate employees to offer service that goes well beyond what is expected. The “Exploring the Seven Elements” topics are: Authenticity: Keep It Real!; Intuition: Read the Need!; Empathy: Use Your Heart!; Champion: Be a Guest Hero!; Delight: Provide a Surprise!; Delivery: Follow Through!; Initiative: Make the Effort!
Students will take a certification exam, and those who pass it will earn globally recognized certification as a Certified Guest Service Professional. The program also will cover an introduction to technology, including file management, searching the internet and working with Microsoft’s Word and Excel software programs.
This training is offered through the college’s Workforce Development program which provides a broad range of workshops, seminars, and career training programs to the residents and businesses of Atlantic and Cape May counties. To learn more about these programs, including the Certified Guest Service Professional training, or to register, call 609-343-5655 or visit atlantic.edu/conted.