The Institute for Service Excellence at Atlantic Cape Community College will offer two new programs this spring, to prepare students for careers in the hospitality industry, through the American Hotel & Lodging Educational Institute.
Certified Guest Service Professional offers students the opportunity to acquire guest service skills that can lead to a successful career in the hospitality industry and is designed to create guest service-oriented employees who know how to engage their guests to provide memorable service. Passing the exam will earn the student a portable, globally recognized certification. The 18-hour class will meet Tuesdays and Thursdays, 6-9 p.m., beginning Feb. 16. Cost is $129.
Certified Guestroom Attendant provides participants with instruction in providing guests with a performance hotel experience, understanding their role in security, key control, inventory control, OSHA regulations, responding to guest requests, room status codes, guest amenities, cleaning supplies, safe use of cleaning chemicals, daily guest room cleaning tasks and end of shift duties. Passing the exam will earn the student a portable, globally recognized certification. The 45-hour class meets Wednesdays, Thursdays and Fridays, 9 a.m.-noon, beginning March 9. Cost is $399.
Both programs will be held in the Caesars Entertainment Wing for Hospitality and Gaming Studies at the college’s Charles D. Worthington Atlantic City Campus, 1535 Bacharach Blvd.
For more information, call (609) 343-5655, or visit www.atlantic.edu/ce.